FACs
Photoshoots
Q1: How do I book a photoshoot?
A: You can book your session directly through our website by clicking the Book Online button at the top of the page or get in touch via email or phone. We'll guide you through the process and help choose the right package for your needs.
Q2: What should I wear to my photoshoot?
A: We recommend solid colours and avoiding busy patterns or logos. Dress comfortably and choose outfits that reflect your style. We’re happy to advise based on the type of shoot (e.g., family, portrait, maternity, etc.).
Q3: How long does a typical session last?
A: All sessions last approximately 1 hour except for newborn sessions which can last up to 2 hours. We will have a discovery call with you before your shoot takes place where you will have the chance to ask any questions you may have so you know exactly what to expect.
Q4: Can I bring pets or props?
A: Absolutely! We love incorporating personal elements into your shoot. Check out our portfolio via the link at the top of the page for ideas of how to make your shoot super personal with items brought along. Its handy for us to know in advance what you have in mind so please do share any ideas with your photographer or Fine Art Consultant during your discover call.
Q5: Do you offer outdoor or location photoshoots?
A: No not at the moment. We focus our skills on providing top class portrait shoots at our 3 state of the art studios.
Fine Art Consultations
Q1: What happens during a fine art consultation?
A: We’ll discuss your vision, preferences, space, and budget. We'll help you select artwork, sizes, and styles to suit your home and the dedicated spaces you have in mind for your beautiful new artwork.
Q2: Is there a fee for consultations?
A: The initial consultation is complimentary. If additional design services are required beyond what is included in your experience purchased or gift, we’ll outline any fees upfront.
Q3: Can you create bespoke artwork for my space?
A: Yes, we offer custom commissions tailored to your space and style. We’ll work with you throughout the creative process to ensure a perfect fit. Our price guide shows you exactly what we currently offer and can be found here: PRICE GUIDE
Q4: Do you offer virtual consultations?
A: No, that's not our style. Whilst some of our competitors offer these, our custom Fine Art Consultations are all part of the Zen Shots Experience, so we can expertly guide you through choosing artwork and desktop products that are perfect for your needs. Seeing our handcrafted product range in person and enjoying a cinematic showing of your session allows is not something that can be replaced by a Zoom call with thumbnail size images. So grab your popcorn and sit back to enjoy the show!
Artwork & Digital Image Sales
Q1: What types of artwork do you sell?
A: We offer a wide range of hand-crafted products all made with love and care. All of our wall art is made in-house by our talented craftsmen whilst a select few of our desktop products are made by our curated collaborators. From premium albums to impressive wall art collections, we have something for everyone no matter what your budget.
Q2: Can I get a digital copies of my images?
A: Yes, we offer high-resolution digital copies in our price range. Please see our price guide for packages and seasonal offers: PRICE GUIDE
Q3: Do you deliver finished artwork?
A:We can offer a delivery service of £15 per postage for our smaller items such as desk blocks and mounted prints. However, due to the nature, size and weight of the premium items, we do not offer delivery and your artwork will need to be collected from your chosen studio. Couriers unfortunately show the same care to our artwork as we do.
Q4: What is your return policy?
A: All sales are final at the time of your Fine Art Consultation due the copyright legislation for digital products as well as the custom nature of artworks ordered.
Q5: What payment methods do you take?
A: We take all standard UK debit and credit cards as well as AMEX (via payment link). We also offer up to 36 months finance with current options available discussed during your Fine Art Consultation. If you are considering using our finance option to make a purchase, then please bring along your photo ID to your appointment as this will be required along with a soft search.
General
Q1: Is parking available at your studios?
A: Yes, parking is free at all of our studios either in a dedicated car park or on-street parking.
Q2: What if l am running late?
A: If you think that you may be late for your appointment, please give us a call as soon as possible on 01908 766 266. Please leave a message if you don't get through to someone and we will pick it up as soon as possible. Due to our busy diary, if you are running more than 15 minutes late then we may have to reschedule your appointment. We pride ourselves on giving every customer a high quality experience which cannot be guaranteed if your appointment is cut short.