OFFERS, VOUCHER & PRICE PROMISE SPECIFIC TERMS AND CONDITIONS

  1. One voucher per session.  New customers only.

  2. Multiple may be bought as gifts.  Gift purchases cannot be used for customers who have taken part in a photoshoot with us before that has been bought through a deal website.  If we feel that customers are abusing any offer, we have the right to refuse multiple purchases.

  3. Maximum people per booking will be stated on the voucher you have purchased - varies per offer.

  4. Vendor reserves right to withdraw offer at any time.

  5. Customer must supply cake for a Cake Smash shoot.

  6. Printed voucher code, cut out coupon or electronic copy of voucher on phone must be brought to photoshoot to be applied.

  7. Booking needs to be made by calling 01908 766 266 and quoting which offer you wish to redeem.

  8. At the time of booking we will take a £25 fully refundable booking deposit to reserve your slot. As long as you abide by our cancellation policy terms and conditions, your booking deposit will be refunded to you at your viewing. 

  9. Cancellation Policy - Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. Should you need to change or cancel your booking, you can do so free of charge up to 72 hours prior to your appointment with us. However, should you opt to reschedule or cancel within 72 hours of your scheduled appointment time then your pre-paid booking deposit will be retained as we will already have confirmed your appointment with our photographer. You can cancel or reschedule an appointment by emailing us at info@zenshots.co.uk or calling our office at 01908 766266

  10. Feedback on Facebook or Google - 1 additional 8"x6" print given of the image chosen for your existing voucher products per review.  Reviews on Facebook and Google count as separate reviews amounting to 1 print per review.  Multiple reviews, therefore multiple prints are permitted by different members of each photoshoot party.

  11. All products included in voucher deals are to be of the same image.

GENERAL TERMS & CONDITIONS

  1. At the time of booking we will take a £25 fully refundable booking deposit to reserve your slot. As long as you abide by our cancellation policy terms and conditions, your booking deposit will be refunded to you at your viewing. 

  2. Cancellation Policy - Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. Should you need to change or cancel your booking, you can do so free of charge up to 72 hours prior to your appointment with us. However, should you opt to reschedule or cancel within 72 hours of your scheduled appointment time then your pre-paid booking deposit will be retained as we will already have confirmed your appointment with our photographer. You can cancel or reschedule an appointment by emailing us at info@zenshots.co.uk or calling our office at 01908 766266.

  3. Products are subject to price changes at any time.

  4. Payment will be required for all product orders in advance.  All items will be available for collection from your studio immediately following production (manufacturing times may vary depending on products ordered and how busy the current period is - typically 3-9 weeks)

  5. Payment for your photo shoot secures your time and expertise of the photographer.  Results of your photo shoot cannot be guaranteed

  6. You agree to grant the photographer creative and artistic licence. The judgement of the photographer in choice of all aspects of the session shall be deemed to be correct. Some photographs may not be possible due to the willingness of any subject, changes in the weather or any other conditions beyond our control. The number of images taken and processed will be deemed to be correct. 

  7. The photographs produced are protected by law.   Upon final payment by you, Zen Shots grant limited copyright ownership of the resulting images which may be used only for personal use and may not be copied or reprinted without permission. This permission is included with purchased digital images with which the owner may make prints for personal use and sharing. You must obtain written permission from Zen Shots Photography prior to you, friends or relatives publishing or selling the images for profit. 
    All rights remain firmly with Zen Shots Photography in respect of use of images

  8. No camera or camera phone use is permitted in the photography studio or viewing room. If we see a camera or camera phone being used then the shoot/ viewing will be stopped and the deposit will be kept. Please notify all parties to this effect.  You are more than welcome to use your phone anywhere else within the building.

  9. In the unlikely event that the photographer is injured, becomes too ill or has an extreme emergency we will make every effort to reschedule the event. If for whatever reason this is not possible, responsibility and liability is limited to the return of all payments received. 

  10. Orders placed at at our studios are final at the time of purchase. If you have placed your order over the phone then distance selling regulations apply unless you have purchased and received digital content. All digital content is non refundable.

  11. Zen Shots Ltd. reserves the right to decline any promotional vouchers if we feel that the customer is not using the offer in the spirit in which the deal was intended.  Offers are designed for one household at a time.  They are not designed to ascertain multiple pieces of wall art for one customer.  The notion of a gift is for the voucher to be shared with a different friend or family household.

  12. We may use your images for social media & advertising purposes. If you do not wish them to be used then please simply email us at info@zenshots.co.uk

  13. Customers arriving more than 15 minutes late may need to reschedule. This will be then be classed as a no show and a cancellation charge will be applicable in line with our cancellation policy.

  14. Multi-shoot vouchers expire a year after the first booking is made. 

  15. Finance customers: If any payments are missed and we have to pass the debt to an external company, extra fees may be occurred.

SOCIAL COMPETITION TERMS & CONDITIONS

  1. Competition is open to new customers only.

  2. The winner will be notified by email and/or telephone. If the winner cannot be contacted or do not claim the prize within 14 days of notification, Zen Shots Ltd. reserve the right to withdraw the prize from the winner and pick a replacement winner.

  3. The winner agrees to the use of his/her name and image in any promotional material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

  4. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Zen Shots Ltd. reserve the right to substitute any prize with another of equivalent value without giving notice.

  5. Entry into the competition will be deemed as acceptance of these terms and conditions.

  6. Zen Shots shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this web page.

  7. In the event that a past client enters our general social media & website competitions and is selected for the runners-up prize, they will automatically be transferred to our Past Client Offer which includes: a free 1 hour photoshoot, 10% discount OR £100 credit to spend on any wall art or packages.

Past Client Competition

  1. Past Client Competition is applicable to existing customers only.

  2. First prize winner will be selected at random at the end of each quarter. 

  3. Runners-up prize includes: A free 1 hour photoshoot & 15% discount off of any Zen Shots products. Runners-up will be selected at random at the end of each month. All entries are then put forward into our quarterly First Prize Winner selection. 

  4. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Zen Shots Ltd. reserve the right to substitute any prize with another of equivalent value without giving notice.

  5. The winner agrees to the use of his/her name and image in any promotional material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

  6. Entry into the competition will be deemed as acceptance of these terms and conditions.

FINANCE SPECIFIC TERMS AND CONDITIONS

1 Definitions

In these terms and conditions:

‘Agreement’ means the fixed sum loan agreement which incorporates these terms and conditions;

‘Amount of Loan’ means the amount stated in the Financial Details section of the Agreement as the Amount of Loan;

‘Customer’, ‘you’ and ‘your’ means the customer whose details appear in the Parties section of the Agreement;

‘Default’ means any event or circumstance listed in clauses 4.1.1 to 4.1.6.;

‘Default Charges’ means those charges stated in the Missing Payments section of the Agreement as the default charges under this Agreement;

‘Deposit’ means the amount stated in the Financial Details section of the Agreement as the deposit in this Agreement;

‘Goods and Services’ means the goods and services identified in the Goods and Services section of the Agreement;

‘Lender’, ‘we’, ‘us’ and ‘our’ means the lender whose details appear in the Parties section of the Agreement.

‘Repayment’ means each repayment of the Amount of Loan stated in the Repayments section of the Agreement;

‘Repayment Date’ means each date stated in the Repayments section of the Agreement for the making of a repayment;

‘Supplier’ means the supplier whose details appear in the Goods and Services section of the Agreement;

‘Supplier Agreement’ means the agreement made between you and the Supplier in connection with the supply of the Goods and Services; and

‘Total Amount Payable’ means the amount stated in the Financial Details section of the Agreement as the total amount payable by you under this Agreement.

 

2 Scope of Agreement:

This Agreement sets out the terms of which we are providing to you a loan for the purchase of Goods and/or Services.

 

3 Payment

3.1 Deposit

If you have not already paid the Deposit, you will pay the Deposit on the date of this Agreement to us.

3.2 Repayments

You agree to pay us all Repayments on the Repayment Dates. Punctual payment in full is essential and it is your responsibility to ensure that payments reach us on time.

3.3 Default Charges

3.3.1 Where a fixed sum default charge is stated, we may charge you this on the occurrence of the event giving rise to the Default Charge without further notice to you.

3.3.2 For any other Default Charges, you agree to pay these within 14 days of service of a demand on you.

3.4 Payment Method

You agree to pay the Deposit, Repayments and any fixed sum Default Charges by Credit Card, Debit Card, Direct Debit, Bank Transfer or Cash payment. We may permit you to use an alternative method of payment at our sole discretion. We reserve the right to charge you 1.5% of the amount paid if you pay by Credit Card.

3.5 Card and Direct Debit Payments:

If you are to pay by card or direct debit:-

3.5.1 in the case of card payments, you must provide details of the card to be used for payment (if you have not already done so) which must be in your sole name, including card number, expiry date and security code. If you are to pay by direct debit, you must complete such form of instruction to your bank as we may require; and

3.5.2 you authorise us to collect the Deposit on the dates stated on this Agreement from your specified card or bank account; and

3.5.3 you authorise us to collect each Repayment from your specified card or bank account, without notice to you on or at any time after each Repayment Date; and

3.5.4 you authorise us to collect any fixed sum Default Charges from your specified card or bank account without notice to you, when such Default Charges have been incurred by you; and

3.5.5 you authorise us to collect any outstanding balance if you withdraw from or rescind this Agreement; and

3.5.6 if any specified payment method fails for any reason you authorise us to take any amount due from you by any other method you have authorised us to use.

3.6 You may settle this Agreement at any time by giving us notice in writing or orally and paying to us all amounts remaining to be paid under this Agreement.

 

4 Right to Demand Early Repayment

4.1 Default Notice

If:-

4.1.1 you fail to pay any repayment by its stated Repayment Date; or

4.1.2 you fail to pay any Default Charge when it is incurred; or

4.1.3 any information you have provided about yourself proves to be materially incomplete, inaccurate or misleading; or

4.1.4 you breach the terms of the Supplier Agreement or any other agreement made between you and the Supplier (or any of its affiliates); or

4.1.5 you commit any other breach of any of your obligations under this Agreement (however minor); or

4.1.6 you return or cancel (as appropriate) the Goods and Services in accordance with the terms of the Supplier Agreement, we may serve a default notice on you.

4.2 Contents of Default Notice

4.2.1 if your Default is capable of remedy, we will specify in any default notice the action we require you to take to remedy the breach and the date by which you must take that action, which will be at least 14 days after we serve the default notice on you.

4.2.2 if the Default is not capable of remedy, we may at our option specify a reasonable sum to be paid by you as compensation for the Default and the date by which it is to be paid.

4.3 Default remedied by you

If you take such action or pay such sum as is specified in our default notice, the Default will be treated as not having occurred.

4.4 Default not remedied by you

If:-

4.4.1 you fail to take such action specified in our default notice, by the date stated; or

4.4.2 your Default is not capable of remedy, and we have not asked for monetary compensation instead, and a period of 14 days has passed after we served our default notice on you, we shall be entitled to demand that you immediately pay to us the unpaid balance of the Total Amount Payable and any Default Charge.

5 Change of Address

You must notify us in writing within 7 days of changing your address from that shown on this Agreement or any other address previously notified by you under this clause 5.

 

6 Notices to you

Any notice given to you under this Agreement shall be deemed to be properly served if sent to you by pre-paid post addressed to you at your last known address. You further agree that as an alternative to contacting you by post we may contact you by email and/or SMS. Such communication may include matters confidential to you.

 

7 Waiver

We may on occasion, at our sole and absolute discretion, allow you extra time to pay, or decide not to exercise or wait before exercising our rights. However if we do so, we shall still be entitled to insist on the strict terms of this Agreement later on.

 

8 Third Party Rights

This Agreement does not confer any rights on any person other than the Lender and the Customer, and the Contracts (Right of Third Parties Act) Act 1999 shall not apply.

 

9 Transfer of Our Rights

We shall be entitled at any time to assign, transfer or grant a charge over the benefit of this Agreement and our rights under this Agreement (including our rights to the debt due under this Agreement) to any other person, firm or Company. Such assignment, transfer or change will not vary the terms of this Agreement. If any payments are missed and we have to pass the debt to an external company, extra fees may be occurred.

 

10 Law

This Agreement is governed by English Law and you submit to the exclusive jurisdiction of the English Courts.

 

11 Customer Information and Data Protection

We will hold information about you and your payment record in accordance with the Data Protection Act 1998. We may give such information to credit reference agencies, debt collecting agents, and any proposed assignee, transferee or charge of our interest in or any of your debts under this Agreement. We will not share such information with third parties for direct marketing purposes. You have a legal right under the Data Protection Act 1998 to a copy of information held by us about you on payment of a fee.

PRIVACY POLICY

At Zen Shots Ltd, we are committed to maintaining the trust and confidence of our customers. In particular, we want you to know that Zen Shots Ltd will never sell, rent or disclose your personal data to other companies and businesses for marketing purposes.

 

When someone visits www.zenshots.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

As part of the photo shoot booking process, we collect personal information from yourselves. We use that information for a few reasons: to contact you if we need to discuss your shoot or order; to check our records are right; to check every now and then that you’re happy and satisfied; to offer our latest deals and offers (if you have opted in to our marketing list at the time of booking, either verbally during your booking phone call, via our website or by ticking the relevant box on our disclaimer in the studio); to provide invoices or receipts to you electronically; to email you images or samples of products you have purchased. We don't rent or trade email lists with other organisations and businesses and will only use the data you have provided to us for the purpose of contacting you regarding photography services here at Zen Shots Ltd.

 

Marketing

We use a third-party provider, MailChimp, to deliver our offer emails. If permission is given at the time of booking, either verbally over the phone, by ticking the permission box on our website or by completing our disclaimer in the studio, you will be added to our marketing mailing list to receive offers from Zen Shots Ltd only.  You will need to confirm your permission via the initial marketing email received from us in order to be added to the list.  You can unsubscribe to offer mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our offer emails or by emailing to info@zenshots.co.uk 

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our offers. For more information, please see MailChimp’s privacy notice.

We also a third-party provider, Freshsales, to store customer contact details for the sole purpose of marketing and ongoing communications once you have shown interest in receiving further information relating to our business activities.  You can read Freshsales' privacy policy here.  You will only be added to Freshsales database if you have given us your permission to do so by providing us your contact details via one of our partners.  You can unsubscribe to offer mailings at any time of the day or night by clicking the unsubscribe link on any of our offer emails or by emailing to info@zenshots.co.uk 

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our offers. For more information, please see Freshsales' privacy policy.

 

Bookings

We use a third-party provider, Acuity Scheduling, to organise our booking diary.  The information you provide to us during your time as a customer is stored within their system for the purpose of contact regarding your booking and orders only.  You can read Acuity Scheduling’s privacy policy notice here.  You will only receive notification emails from Acuity Scheduling for the purpose of keeping you up to date regarding the bookings you have actually made with us.  You will not receive marketing emails via this company.

 

Invoicing

We use a third-party provider, Quickbooks Online, to provide invoices and sales receipts.  The information you provide to us during your time as a customer is stored within their system for the purpose of invoicing you for orders and logging payments made to and from you.  You can read Quickbooks Online privacy policy here

Data collected through your interaction with us

Various technologies may be used on our websites and our (mobile) applications in order to improve them, make them more user-friendly, efficient and secure. Such technologies may lead to personal data being collected automatically by us or by third parties on our behalf. Examples of such technologies include cookies, flash cookies, web analytics and Google. As an EEA, EU or UK user, by submitting each form completed, you are agreeing that Zen Shots and third party (inclusive of Google products) usesr will use this data through interaction with us.  

We may collect information about your computer for system administration purposes as well as to report aggregate information for internal marketing analysis reasons. This is data about our users' browsing actions and patterns and may include the following:

 

  • • Visitor’s IP address

  • • Date and time of the visit

  • • Referral URL (the site from which the visitor has been referred)

  • • Pages visited and user journey on our website

  • • Information about the browser used (type, version, operating system, etc.)

Data Collected through Contact Forms, Competition Submissions, Voucher Purchases, Lightbox pop-ups & Recommend a friend Forms

By completing ALL website forms, you are agree for Zen Shots to retain and store your data in order to contact you directly. This may be to book your photoshoot, notify your about offers & promotions, customer surveys, competition winner prizes and answer general enquiries. As an EEA, EU or UK user, by submitting each form completed, you are agreeing that Zen Shots and third party (inclusive of Google products) usesr will use this data.  

Each third party (Adsense, Facebook Pixel,  may collect, receive or use end users’ personal data as a consequence of your use of a Google product. 

 

Specifically, we may use the data:

  • For our own internal records

  • To process online orders and online registrations forms

  • To improve products and services

  • To contact you in response to a specific enquiry

  • To send you promotional emails or call you about products, services, offers and other things we think may be relevant to you.

  • To contact you via email, telephone or mail for market research reasons

You can view how Google uses information and terms of use here: How Google uses information from sites or apps that use our services – Privacy & Terms – Google

Sending information outside the European Economic Area

Our operations are based in the UK at Zen Shots Photography, 77 Alston Drive, Milton Keynes, MK13 9HG and your personal information is generally processed, stored and used within the UK and other countries in the European Economic Area (EEA). In some instances your personal information may be processed outside the European Economic Area by third party providers Google, Freshsales, Acuity & Facebook. 

 

If and when this is the case we take steps to ensure there is an appropriate level of security so your personal information is protected in the same way as if it was being used within the EEA.

 

Where we need to transfer your data outside the UK or EEA we will use one of the following safeguards:

  • The use of European Commission approved standard contractual clauses in contracts for the transfer of personal data to third countries.

  • Transfers to a non-EEA country with privacy laws that give the same protection as the EEA.

 

You can find out more about the above data protection safeguards on the European Commission Justice website.

Cookies

Cookies are small text files which are stored on your computer or mobile when you visit a website. They are unique to your browser and usually just contain anonymous information. These cookies can last for just the duration of your visit ("session cookies") or they can remain on your computer for longer so that the site will remember you if you come back again ("persistent cookies"). As users of EU & EEA, if you click to accept the terms of use of the cookies on this site. 

Cookies do all sorts of jobs, like storing your preferences, remembering that you've logged in or keeping your shopping basket up to date - generally making your life easier, faster and more relaxing.

Zen Shots following categories of cookies:

  1. Strictly necessary cookies: These do not require consent and are vital to make the website work properly. This category of cookie may include those which allow online shopping baskets to function.

  2.  Performance cookies: These cookies generally help the website operator fix bugs or glitches on the website. They may also provide analytics on which web pages are popular, allowing the website operator to improve the quality of the user’s experience.

  3. Social Media Cookies.

  4. These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

  5. Google Analytics. In addition to the above, we have implemented on our website Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

  6. We use technologies such as cookies, pixels, and device ID’s within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you.

 

Direct Debits

We use two third-party providers, Duologi and Go Cardless, to manage direct debit payments from customers.  If you have signed up to make payments by direct debit with us then your contact details, as provided by you, will be stored on either the Duologi or Go Cardless servers for the purpose of keeping you updated regarding your ongoing payments.  You can read Duologi's privacy policy here. You can read Go Cardless’s privacy policy here.

Payment processors - Payment card processors to process credit and debit card payments and store payment information on Worldpay

If we need to contact you directly via email then we will use Outlook and EM Client.  The data you provide to us as a customer will be held on our systems until you request it be removed or until the business no longer operates, whichever occurs soonest.  You can read Outlook’s Privacy Policy here.  You can read EM Client’s privacy policy here.

 

You are entitled to view, amend, or delete the personal information that we hold. Email your request to info@zenshots.co.uk

 

This privacy policy will be reviewed annually on the 5th January and was last produced on 5th January 2020.

If you have any questions or queries regarding the holding or use of the data you have provided to us then please get in contact with us by emailing info@zenshots.co.uk or by calling us on 01908 766 266.